Your details.
Handled with care.

Your cleaner interest

We collect your first and last names, email, home postcode, maximum one-way travel time and cleaning experience. Phone, cleaning types, availability and CV are optional.

We use these details to understand local coverage and your preferences, review your interest and contact you when onboarding is ready. We also use your email to send a separate acknowledgement. Expressing interest won’t create a cleaner account, guarantee work or sign you up to a marketing newsletter.

Contact enquiries

The contact form asks for your name, email, enquiry type and message so we can handle your question and respond. It has no attachment option. A client enquiry is not a booking.

Why we use your details

We rely on our legitimate interests in developing Tidynow, handling voluntary interest and enquiries, and keeping our forms secure. We also use information where necessary to meet legal duties, including handling data protection requests.

Sharing information is voluntary, but we need the required fields to deal with your submission. We ask for a home postcode, not your street address. Please leave identity documents, bank details, health information and criminal-record information out of the form and any CV. Your CV is not published or sent to customers through these forms.

Website and email services

Each form uses its own essential session cookie and temporary browser-tab record for security and duplicate-submission protection. Tab records store sending status and a temporary privacy-return marker, not your form answers or CV. This website has no advertising or analytics integrations.

Authorised people handling enquiries and necessary technical support can access the information needed for their work. We use hosting and mailbox services to run the website and receive messages. Resend sends cleaner-interest details and optional CVs, separate acknowledgements and contact enquiries. These providers and their supporting infrastructure, delivery and security providers handle information needed for those services.

Resend processes and stores email information in the United States. For transfers to Resend, we use standard contractual clauses with the UK International Data Transfer Addendum. You can request a copy of these safeguards through our Contact us form.

How long we keep information

We normally delete inactive cleaner-interest records, including CVs, within six months of submission. We normally delete ordinary enquiry correspondence within three months after the enquiry is resolved. We delete information sooner when it is no longer needed. If you move to onboarding, we explain any further use before it happens. Particular records may be kept longer where necessary for a legal duty or claim.

Mailbox records are reviewed manually. Technical records are reviewed for delivery checks, duplicate-submission protection and security needs. Deleting a temporary website upload does not delete copies in email systems. Email delivery records and restricted recovery copies may remain under separate retention arrangements. Recovery copies are for restoring the service, not ordinary enquiry handling.

Your choices and requests

Depending on the circumstances, you can ask to access or correct your information, request deletion or restrict its use. You can object to our use of your information based on legitimate interests. For privacy questions or requests, use our Contact us form.

You can also complain to the Information Commissioner’s Office.